Conneck Transport

Last Updated: March 2026

Conneck Transport (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

This policy is designed to comply with applicable data protection laws including the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Conneck Transport provides furniture removal, relocation, and logistics services.

If you have any questions regarding this policy or how your personal data is handled, you may contact us at:

Email: admin@conneck.co.za
Website: www.conneck.co.za

2. Information We Collect

We may collect the following types of personal information when you use our website or services:

Personal Identification Information

Full name
Email address
Phone number
Physical address
Moving addresses (collection and delivery)
Company name (if applicable)

Moving Information

Inventory lists
Property access details
Move dates
Special requirements for relocation

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website

Communication Information

We may store messages you send us through:

Contact forms
Quote request forms
Emails
WhatsApp or other messaging platforms

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage moving services
To prepare and send quotations
To process bookings and invoices
To communicate regarding your move
To respond to enquiries and customer support requests
To improve our website and services
To comply with legal and regulatory obligations
To prevent fraud or misuse of our services

We only process personal information when we have a lawful basis to do so.

4. Legal Basis for Processing (GDPR)

Where applicable under GDPR, we process personal data based on:

Contractual necessity
To perform the moving services requested by you.

Legitimate interests
To operate our business, improve our services, and communicate with clients.

Legal obligations
To comply with tax, accounting, and regulatory requirements.

Consent
Where you provide consent for marketing communications or cookies.

5. Sharing of Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to provide our services, including:

Payment processors
Moving contractors or partners
Website hosting providers
IT and technical service providers
Legal or regulatory authorities when required by law

All third parties are required to respect the security of your personal information and process it in accordance with applicable laws.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

Typical retention periods may include:

Customer records: up to 5 years for accounting and tax compliance
Communication records: as reasonably necessary for service support

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from:

Unauthorized access
Loss or theft
Alteration
Disclosure

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights:

The right to access your personal data
The right to correct inaccurate information
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent

To exercise any of these rights, please contact us at:

admin@conneck.co.za

We will respond to requests in accordance with applicable data protection laws.

9. Cookies Policy

Our website uses cookies to improve your browsing experience and understand how visitors use our site.

What Are Cookies

Cookies are small text files stored on your device when you visit a website.

They help websites remember information about your visit.

10. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly.

Examples include:

Form submissions
Security features
Website navigation

Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

They allow us to improve our website performance and user experience.

Examples may include services such as website analytics tools.

Functional Cookies

These cookies allow the website to remember preferences such as:

Language settings
Location preferences
Form details

11. Managing Cookies

You can manage or disable cookies through your browser settings.

Most browsers allow you to:

Block cookies
Delete stored cookies
Receive notifications when cookies are used

Please note that disabling certain cookies may affect the functionality of the website.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review the privacy policies of any external sites they visit.

13. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any updates will be posted on this page with the updated revision date.

Continued use of our website after changes indicates acceptance of the revised policy.

14. Contact Information

If you have any questions about this Privacy & Cookie Policy or how your information is handled, please contact us:

Conneck Transport
Email: admin@conneck.co.za
Website: www.conneck.co.za